Comcast SUCKS! – Service update

If you haven’t figured out yet Comcast’s Cable service sucks! I have had nothing but trouble with them since becoming a customer, I spend more time dealing with poor customer service than I do watching cable. Its absolutely ridiculous. My latest problem’s and the straw that broke the camels back, was more then a week ago when an installer came to provide new equipment and left me without my old working equipment and without working cable because he didn’t want to wait!Comcast’s proposed resolution, wait 5 days for another tech. Are you kidding me? you killed my service and I now have to wait 5 days for you to fix it!

Over the last week after canceling my service with Comcast I am getting up to 2 recorded phone calls per day (at really bad times). There is no one on the other line, just a recording. Comcast, if its that urgent you contact me PICK UP THE PHONE AND HAVE A PERSON CALL!!!!! Don’t give me this crap with a recording to call a number. I’m not a customer anymore, Idont care about my service with you any more. Comcast your the company that drove me to Verizon Fios, STOP calling with a recording! Here are my tirades on Twitter about my service.

Now these calls have got me looking at my bill. There is now a $101 “one time charge” on the bill. I call and ask what its for, but customer service cant give me a straight answer. They say I am owed a refund of $13 though.However, i wont be able to see if that’s been changed until my finial statement in about 3 weeks.

I now have a belief Comcast is over billing me.

I’ll let you know what comes of my research but the back of the envelop math doesn’t make sense. If i canceled a few days into my new service (aprox $140/mo) and there was a $101 change that was reversed i believe the refund should be larger than $13 ( (140/30)*5 (est days in new billing cycle)=$24, $101-$24 = $77 not $13) But who knows what elseComcast has decided to throw in there.

At the end of the day avoid Comcast at all costs!

Posted in Randomness on November 2nd, 2008 Taged with Comcast

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